Enterprise-scale work, measured by what changed.

KOMINFO · 2021

Pusat Monitoring Telekomunikasi

Sector: Government Scope: National

Problem

The existing system for monitoring telecommunications infrastructure in Indonesia, currently segmented into various categories like mobile and broadband, presented a significant challenge. This segmented approach made the system non-comprehensive and incredibly hard to maintain.

Needs

An integrated solution that could address these challenges while also being agile. The government recognized the necessity of having a unified monitoring system that not only simplifies maintenance but enhances effectiveness in managing the nation's vital communication infrastructure.

Solution

We created an integrated monitoring system that unifies all communication infrastructure in Indonesia, providing a single, complete view of the estate. We integrated cross-analytics tools with data from other ministries, ensuring efficient, informed decision-making and streamlining the management of vital communication infrastructure.

Mitratel · 2021

Mitratel OneFlux CRM-TMS

Sector: Telco Scope: Enterprise

Problem

As part of the transition of its existing business applications, Mitratel was looking to unify several functions of different applications into a monolithic application that can cover an end-to-end business operations to address potential operational silos and disparate updates of business workflows.

Needs

Mitratel was looking to develop a single application for all its business requirements, highlighting a centralised platform as a center of its operational activities and consolidation of corporate performance dashboards.

Solution

We developed a single platform that consolidates several business functions (Procurement, Accounting, Assets, etc) along with specific functional modules to support each business activities, and also centralised the workflow management within the application for the entire company.

Mitratel · 2022

Geospatial Analytics Platform

Sector: Telco Scope: National

Problem

Mitratel faced a significant challenge in their current analysis process for identifying the potential of telco tower locations, which was conducted manually. This manual process was time-consuming and lacked the ability to incorporate critical secondary data, such as market potential and demographic information.

Needs

Mitratel recognized the need to perform analytics by combining their data with secondary sources like market potential and demographic data. They required an efficient and data-driven approach to tower location selection.

Solution

A highly capable GIS-based analytics platform with cross-layering capabilities. The system empowers Mitratel to conduct sophisticated geospatial analysis, incorporating market potential and demographic information, to make informed decisions about telco tower locations.

Mitratel · 2023

Operational KPI Mobile Application

Custom · Mobile

Sector: Telco Scope: Workforce

Problem

Mitratel faced challenges related to KPI scoring, which was manual and prone to bias. This situation needed to change to ensure fairness and accuracy in evaluating employee performance.

Needs

Mitratel had a compelling need to boost employee morale, foster a sense of belonging, and motivate their team. A solution that could address bias in KPI scoring and enhance employee engagement was crucial.

Solution

An agile mobile application that not only performs KPI scoring but also fosters a sense of belonging and motivation. The mobile app includes an embedded module on the CRM platform to streamline KPI scoring, ensuring fairness and accuracy.

Mitratel · 2023

Maintenance Mobile Application

Custom · Mobile

Sector: Telco Scope: 2000+ users

Problem

Mitratel's existing maintenance mobile application faced challenges, including sluggish performance and unreliability. These issues hindered the effectiveness of their maintenance operations.

Needs

Mitratel required a comprehensive overhaul of their maintenance application to enhance performance and reliability. The need was to provide a mobile solution that empowers their team to carry out maintenance tasks efficiently.

Solution

A robust iOS and Android application with extensive capabilities, including end-to-end monitoring. Over 2000 active users can utilize the app daily without performance issues. By enhancing performance, reliability, and scalability, we enable Mitratel's maintenance team to streamline operations and improve productivity.

ANTAM · 2020

ANTAM Digital Consulting Services

Consulting

Sector: Mining Scope: Strategic

Problem

Artisanal mining at ANTAM (Aneka Tambang) was currently burdened by an entirely manual process, hindering their operations in the digital age. There's an urgent need to modernize their approach.

Needs

ANTAM's need is clear: they aspire to undergo a digital transformation to enhance efficiency and stay competitive in the artisanal mining sector.

Solution

Our solution offers digital consulting services, guiding ANTAM through a strategic roadmap to digitalization. By helping them identify the right technologies, processes, and tools, we empower ANTAM to modernize their operations, streamline their workflow, and ultimately thrive in the digital era.

Telkomsat · 2024

Telkomsat Digital Consulting Services

Consulting

Sector: Satellite Scope: Roadmap

Problem

Telkomsat was undergoing a digital transformation initiative through baselining their needs for clear and tangible programmes for managing their transformation aspirations.

Needs

Telkomsat required a detailed analysis over their current business operations that would then be revalidated against industry benchmarks and existing current gaps for their IT capabilities.

Solution

We provisioned a detailed digital roadmap for Telkomsat to achieve their business objectives — detailing project charter, relevant IT solutions, validation of existing enterprise architecture, and clear timelines and milestones to achieve their digitalisation capabilities.

PLN · 2021

PLN's Project Monitoring System

Sector: Energy Scope: Procurement

Problem

PLN (Perusahaan Listrik Negara) faced a challenge with their current project monitoring and procurement reporting process, which was entirely manual and lacked proper monitoring mechanisms. This outdated system hindered their ability to effectively track and manage projects conducted by vendors.

Needs

PLN recognized the need for an online tracking and monitoring solution that would not only streamline their project management but also enhance their ability to monitor vendor activities and invoicing efficiently.

Solution

A web-based application tailored for PLN's Procurement and Construction Division. This application enables real-time tracking and monitoring of all vendor activities, including project progress and invoicing. By transitioning from manual to a modern web-based system, PLN gains the tools they need to manage projects effectively and ensure seamless vendor coordination.

KOMINFO · 2024

KOMINFO PMT DSO Implementation

Sector: Government Scope: Security

Problem

With rising potential concerns for cybersecurity safeguarding against national assets, PMT was looking for a security proactive initiative to validate the security standards within its operations.

Needs

The organisation was looking to implement a standardised security toolkit aligned with software security best practices to address its application security requirements through a centralised platform to manage its application security.

Solution

We implemented a centralised security platform to integrate all the required security features including Task Management, SAST, DAST, and application monitoring capabilities to validate the security and availability status for the application within the organisation.

Mitratel · 2024

Mitratel Secure SDLC Implementation

Sector: Telco Scope: DevSecOps

Problem

Aligned with increased security awareness, Mitratel was looking to implement a robust Secure SDLC mechanism to address security audit requirements and proactively safeguard its operational application prior to being released and also during its production period.

Needs

Mitratel requires an end-to-end solution, covering rebaselining of its existing software development business process and also provisioning of DevSecOps tools within its IT environment.

Solution

We provisioned a comprehensive series of playbooks to enable the operationalisation of a secure SDLC framework aligned with best practices such as OWASP and ISO, along with related toolchain to enable the DevSecOps principles within the IT function.

Mitratel · 2025

AI Implementation — Device Detection

Sector: Telco Scope: Field AI

Problem

Device data reported from the field is not always validated, causing mismatches between photos and actual site equipment. Manual checks are slow and error-prone.

Needs

Mitratel requires an automated mechanism to validate that the devices in captured images correspond with the devices reported in the system. This ensures that data collected from the field is both accurate and consistent with site inventory, reducing dependency on manual verification.

Solution

AI-powered device detection automatically identifies telco equipment such as antennas from site photos and cross-checks them against reported data. By validating the match between images and reports in real time, the solution improves data accuracy, reduces discrepancies, and provides a reliable foundation for anomaly detection and maintenance decision-making.

Mitratel · 2025

AI Implementation — Computer Vision

Sector: Telco Scope: Field AI

Problem

Site cleanliness checks are inconsistent and lack standardized criteria. Each mitra may interpret and report cleanliness differently, resulting in subjective assessments and data bias across sites and locations.

Needs

Mitratel requires a standardized and objective mechanism to evaluate cleanliness at every site. The system should capture details of trash, vegetation, and access conditions consistently across all locations, reducing dependency on subjective human judgment and ensuring fair benchmarking of site quality.

Solution

AI-powered computer vision establishes standardized rules for assessing cleanliness by analyzing captured site images. The system automatically detects deviations such as debris, overgrown vegetation, or blocked entry points and applies uniform evaluation criteria across all locations.

Mitratel · 2025

AI Implementation — OCR

Sector: Telco Scope: Field AI

Problem

Field technicians often capture avometer readings manually, leading to input errors, inconsistent reporting, and time-consuming verification. Handwritten or photographed readings are difficult to standardize and prone to misinterpretation.

Needs

Mitratel requires an automated way to extract and record avometer readings directly from captured images. This ensures that measurement data is accurate, standardized, and immediately available for analysis without manual transcription.

Solution

AI-powered OCR automatically reads and digitizes avometer values from photos taken in the field. The system validates captured readings against expected ranges, reducing human error, ensuring consistent reporting, and speeding up data collection.

Mitratel · 2025

Mobile AI Enhancement

Sector: Telco Scope: Mobile

Problem

Site images captured by field technicians often lack consistency and clarity. Without clear and standardized guidance, the quality of photos varies greatly, even though a guidebook exists.

Needs

To address this, Mitratel requires a stricter and more practical approach. Instead of relying solely on static guidebooks, guidance must be delivered directly within the mobile app to ensure technicians follow standardized instructions in real time.

Solution

Enhance the existing mobile application by embedding built-in guidance features — on-screen capture instructions, framing overlays, and automated quality checks such as blur or angle detection. By enforcing consistency at the point of capture, the solution guarantees that all images meet AI standards.